Payment and balance management
Your Fluence account has a prepaid balance in USD. Rent for your CPU and GPU instances is charged from this balance, so top it up before you deploy. See the billing sections of CPU Cloud and GPU Cloud for how rent is charged.
The balance can only be spent on Fluence resources and cannot be withdrawn. If you need a refund, contact the Fluence team.
Top-up methods
| Method | Provider | How you pay |
|---|---|---|
| Crypto | NOWPayments | Cryptocurrency. You choose the coin and the network on the NOWPayments payment page |
| Card | Stripe | Credit or debit card on the Stripe checkout page |
| Promo code | — | Enter a code you received from the Fluence team |
The minimum top-up is 10 USD. Your balance cannot exceed 5,000 USD after the top-up.
You enter the amount in USD. Processing fees, if any, are added on top and shown on the payment page. Your balance is credited with the amount you entered.
Topping up the balance
1. Open the top-up dialog
Go to the Billing page and click Top up in the My balance card.
2. Choose a method and enter the amount
Select Crypto or Card, enter the amount in USD and click Top up. The payment page opens in a new tab.
3. Complete the payment
- Crypto: on the NOWPayments page, choose the coin and network, then send the exact amount shown to the address shown.
- Card: enter your card details on the Stripe checkout page and confirm the payment.
4. Wait for the payment to be credited
While the payment is in progress, the My balance card shows Waiting for payment with two buttons:
- Complete reopens the payment page, for example if you closed the tab.
- Cancel cancels the top-up.
Once the payment is confirmed, the amount is added to your balance and the top-up gets the Completed status. Card payments are usually credited right after checkout, crypto payments once the transaction is confirmed on its network.
You can have only one pending top-up at a time. To start a new one, complete or cancel the current one. An unpaid top-up expires automatically: a card top-up after 1 hour, a crypto top-up after 24 hours.
Don't pay for a top-up that has been canceled or has expired. If a payment arrives after that, contact the Fluence team to have it credited.
Top-up history
The Top-up history table on the Billing page lists your top-ups with their amount, deposit method and status:
| Status | Meaning |
|---|---|
Pending | Waiting for your payment |
Under review | The payment was received but needs a manual check by the Fluence team before it is credited |
Completed | The amount has been added to your balance |
Expired | The top-up was not paid in time |
Canceled | You canceled the top-up |
Failed | The payment did not go through |
Promo codes
To activate a promo code, open the Promo code card on the Billing page (or the Promo code method in the top-up dialog), enter the code and click Activate.
Promo credits may have an expiration date. They are spent before your prepaid balance.